Quality

We take pride in our policy to –

• provide services to a high standard
• satisfy our customers’ needs and expectations
• conform to contractual and regulatory requirements
• manage the business to remain efficient, profitable and competitive

This is achieved by –

• systematic control of our processes and activities
• utilisation of well-managed resources
• aspiring to achieve high levels of quality in all communications
• working to formalised procedures, designed to eliminate deficiencies
• promoting continual improvement of our processes

To achieve these goals the directors and senior management have committed to the company to maintain a management system which will satisfy the requirements of the latest version of BS EN ISO 9001 and our own codes and standards of work.

The company’s quality system is reviewed by management to ensure its continuing suitability and effectiveness is monitored quality objectives needed to assist in the continual improvement of the quality system are set and monitored at management review meetings.

We ensure that quality is everyone’s aim throughout the organisation. We also ensure that each employee has a sound understanding of the importance of our management systems and also their direct effect on our continuing success.